Shop with confidence at Al-Fatah

Shop at Al-Fatah with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange, replacement or repair within the guidelines outlined below. This policy applies to all purchases made at Al-Fatah online. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through

Exchange/Replacement Policy

Please note that all exchanges or repair requests must be accompanied by any of the following Proof of Purchase:

  • Original receipt must be provided for exchange/replacement.
  • Items must be returned in the original manufacturer’s packaging, with all price tags attached. 
  • Exchange and Replacement will be accepted within seven days.
  • In case of item return, only store cash will be provided.
  • If any product which is to be exchanged, is not currently in our stock, it cannot be credited.
  • We reserve the right to reject the exchange or return requests.
  • Refunds will be processed within 14 days.

No claims shall be entertained if,

  • No claims of exchange/replacement of products bought on the website and mobile application will be catered at any physical store of Al-Fatah in any city.
  • Products purchased from Al-Fatah stores will not be entertained at our online store in anyway (Exchange or Replacement)
  • No claims will be accepted on products that have been previously replaced or exchanged.
  • If a product is damaged by the consumer it will not be exchange or replaced.
  • Any product that comes back without receipt will be refused to be catered.
  • Exchange request is made outside the specified time frame
  • Any consumable item which has been used
  • Products with tampered or missing serial numbers
  • Items that are returned without original packaging or accessories
  • Goods & items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
  • Custom made or altered items. Any personalized products will not be exchanged or catered.
  • No returns on online store credit.
  • You can return a product within 7 days from the date you purchased it, except Fresh, Ultra Fresh and Frozen (Terms and Conditions apply).


For any complaints or queries in relation to this website and mobile application, our products or service, you can contact us on this number  042-32307777 or on this email We shall use our best endeavors to respond to your complaints or queries within 7 days of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.


a. We deliver orders from within Pakistan using reputable courier companies such as Trax & TCS. We also deliver domestically using our own riders. b. We will deliver your order to the address that you provide when placing the order on our website and mobile application within 1-7 days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.